FREQUENTLY ASKED QUESTIONS

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QUESTIONS ABOUT THE CLASSES, THE STUDIOS, PACKAGES, PRIVATE LESSONS OR STUDIO RENTAL? WE GOT YOU COVERED.

 

IF YOU DON'T SEE YOUR ANSWER BELOW, PLEASE FEEL FREE TO CONTACT US HERE. 

 FOR ALL QUESTIONS REGARDING COVID-19 AND ONLINE CLASSES, PLEASE VISIT HERE 

GENERAL

What is your refund policy?

All class packages, individual group classes, workshops, and promotional deals are non-refundable. Class cards are non-transferable. Group class packages expire within a 1-5 month period of your initial purchase, depending on the class package. All class cards are non-transferrable. If you purchased a series, workshop, or special promotional deal, please refer to the deal terms & conditions the expiration date. Unused classes by expiration date will be forfeited. All sales final. Cancellation of all classes must be made at least 2 hours before the scheduled class to allow other students the ability to sign up as spots are limited. For morning classes, please be considerate of your instructor by early cancelling by 9pm the night before your morning class. No-shows or last minute cancellations will are not eligible for class credit or refund. If you are unable to attend class, you can "Early Cancel" on our site, via the MindBody app, or you can call/email the studio to retain your class credit for later use. You can Early Cancel up to 2 hours prior to class, without any penalty.
Anyone that canceled past the window will be considered as a Late Cancel, which deducts the session from your missed visit. No show will NOT be automatically canceled and the missed class will be forfeited. Any students reserving through ClassPass must adhere to CP's cancellation / no-show policies. WE ARE NOT ABLE TO MAKE ANY EXCEPTIONS. ClassPass users will see a credit back into the account within 1-3 business days. Monthly Unlimited Membership must pay with credit card for recurring payments, and is non-refundable and non-transferable. Membership fee will be automatically withdrawn each month after the purchase date. There is a 3 month commitment. You may cancel anytime after the intitial 3 months, with a 30 day email notice. If membership is canceled during an active session, membership will terminate 30 days from the most recent renewal. No refunds will be given for unused membership or any previous monthly charges. Please send all cancellation and refund request to raestudiossf@gmail.com, kevin@raeagency.com, or fill out the form on the contact page.



What happens when class is canceled?

At the event of class cancellation due to low reservations or any other unforeseen reason, purchased pass will be credited back into your account. For those that signed up through ClassPass or any other 3rd party app, the pass will be credited back to those respected apps. Please visit our Studio Policy page for more information



My class package / promotional deal expired. Can I get an extension?

Unfortunately, we can not extend expiration dates. Terms and conditions are stated on each package. Any unused classes by expiration date will be forfeited.



How do I cancel my Monthly Unlimited Membership?

There is a 3 month commitment. You may cancel anytime after the initial 3 months, with a 30 day notice. If membership is canceled during an active session, membership will terminate 30 days from the most recent renewal. No refunds will be given for unused membership or any previous monthly charges. Please send your cancellation request to raestudiossf@gmail.com, kevin@raeagency.com, or fill out the form on the contact page



I signed up for class, but can no longer attend. How can I cancel my reservation?

If you have pre-paid for a class, simply log-onto your MindBody account on your desktop or via the app to cancel your reservation.

Cancellation of all classes must be made at least 2 hours before the scheduled class to allow other students the ability to sign up as spots are limited. For morning classes, please be considerate of your instructor by early cancelling by 9pm the night before your morning class. No-shows or last minute cancellations will are not eligible for class credit or refund. If you are unable to attend class, you can "Early Cancel" on our site, via the MindBody app, or you can call/email the studio to retain your class credit for later use. You can Early Cancel up to 2 hours prior to class, without any penalty.
Anyone that canceled past the window will be considered as a Late Cancel, which deducts the session from your missed visit. No show will NOT be automatically canceled and the missed class will be forfeited. Any students reserving through ClassPass must adhere to CP's cancellation / no-show policies. WE ARE NOT ABLE TO MAKE ANY EXCEPTIONS. ClassPass users will see a credit back into the account within 1-3 business days.



Can I freeze my membership?

We know life can get hectic sometimes. If you commit to a membership, you can also freeze it for up to six months. When you are ready to come back to class, email us and we'll activate your membership. To freeze your membership, please email us at raestudiossf@gmail.com, kevin@raeagency.com, or fill out the form on the contact page



PRICE / REGISTRATION

Can I pay with cash?

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Can I build it myself?

Yes! Here are some helpful videos to get you through installation.



BEFORE CLASS

What is your refund policy?

All class packages, individual group classes, workshops, and promotional deals are non-refundable. Class cards are non-transferable. Group class packages expire within a 1-5 month period of your initial purchase, depending on the class package. All class cards are non-transferrable. If you purchased a series, workshop, or special promotional deal, please refer to the deal terms & conditions the expiration date. Unused classes by expiration date will be forfeited. All sales final. Cancellation of all classes must be made at least 2 hours before the scheduled class to allow other students the ability to sign up as spots are limited. For morning classes, please be considerate of your instructor by early cancelling by 9pm the night before your morning class. No-shows or last minute cancellations will are not eligible for class credit or refund. If you are unable to attend class, you can "Early Cancel" on our site, via the MindBody app, or you can call/email the studio to retain your class credit for later use. You can Early Cancel up to 2 hours prior to class, without any penalty.
Anyone that canceled past the window will be considered as a Late Cancel, which deducts the session from your missed visit. No show will NOT be automatically canceled and the missed class will be forfeited. Any students reserving through ClassPass must adhere to CP's cancellation / no-show policies. WE ARE NOT ABLE TO MAKE ANY EXCEPTIONS. ClassPass users will see a credit back into the account within 1-3 business days. Monthly Unlimited Membership must pay with credit card for recurring payments, and is non-refundable and non-transferable. Membership fee will be automatically withdrawn each month after the purchase date. There is a 3 month commitment. You may cancel anytime after the intitial 3 months, with a 30 day email notice. If membership is canceled during an active session, membership will terminate 30 days from the most recent renewal. No refunds will be given for unused membership or any previous monthly charges. Please send all cancellation and refund request to raestudiossf@gmail.com, kevin@raeagency.com, or fill out the form on the contact page.



What happens when class is canceled?

At the event of class cancellation due to low reservations or any other unforeseen reason, purchased pass will be credited back into your account. For those that signed up through ClassPass or any other 3rd party app, the pass will be credited back to those respected apps. Please visit our Studio Policy page for more information



My class package / promotional deal expired. Can I get an extension?

Unfortunately, we can not extend expiration dates. Terms and conditions are stated on each package. Any unused classes by expiration date will be forfeited.



How do I cancel my Monthly Unlimited Membership?

There is a 3 month commitment. You may cancel anytime after the initial 3 months, with a 30 day notice. If membership is canceled during an active session, membership will terminate 30 days from the most recent renewal. No refunds will be given for unused membership or any previous monthly charges. Please send your cancellation request to raestudiossf@gmail.com, kevin@raeagency.com, or fill out the form on the contact page



I signed up for class, but can no longer attend. How can I cancel my reservation?

If you have pre-paid for a class, simply log-onto your MindBody account on your desktop or via the app to cancel your reservation.

Cancellation of all classes must be made at least 2 hours before the scheduled class to allow other students the ability to sign up as spots are limited. For morning classes, please be considerate of your instructor by early cancelling by 9pm the night before your morning class. No-shows or last minute cancellations will are not eligible for class credit or refund. If you are unable to attend class, you can "Early Cancel" on our site, via the MindBody app, or you can call/email the studio to retain your class credit for later use. You can Early Cancel up to 2 hours prior to class, without any penalty.
Anyone that canceled past the window will be considered as a Late Cancel, which deducts the session from your missed visit. No show will NOT be automatically canceled and the missed class will be forfeited. Any students reserving through ClassPass must adhere to CP's cancellation / no-show policies. WE ARE NOT ABLE TO MAKE ANY EXCEPTIONS. ClassPass users will see a credit back into the account within 1-3 business days.



Can I freeze my membership?

We know life can get hectic sometimes. If you commit to a membership, you can also freeze it for up to six months. When you are ready to come back to class, email us and we'll activate your membership. To freeze your membership, please email us at raestudiossf@gmail.com, kevin@raeagency.com, or fill out the form on the contact page



DURING CLASS

What is your refund policy?

All class packages, individual group classes, workshops, and promotional deals are non-refundable. Class cards are non-transferable. Group class packages expire within a 1-5 month period of your initial purchase, depending on the class package. All class cards are non-transferrable. If you purchased a series, workshop, or special promotional deal, please refer to the deal terms & conditions the expiration date. Unused classes by expiration date will be forfeited. All sales final. Cancellation of all classes must be made at least 2 hours before the scheduled class to allow other students the ability to sign up as spots are limited. For morning classes, please be considerate of your instructor by early cancelling by 9pm the night before your morning class. No-shows or last minute cancellations will are not eligible for class credit or refund. If you are unable to attend class, you can "Early Cancel" on our site, via the MindBody app, or you can call/email the studio to retain your class credit for later use. You can Early Cancel up to 2 hours prior to class, without any penalty.
Anyone that canceled past the window will be considered as a Late Cancel, which deducts the session from your missed visit. No show will NOT be automatically canceled and the missed class will be forfeited. Any students reserving through ClassPass must adhere to CP's cancellation / no-show policies. WE ARE NOT ABLE TO MAKE ANY EXCEPTIONS. ClassPass users will see a credit back into the account within 1-3 business days. Monthly Unlimited Membership must pay with credit card for recurring payments, and is non-refundable and non-transferable. Membership fee will be automatically withdrawn each month after the purchase date. There is a 3 month commitment. You may cancel anytime after the intitial 3 months, with a 30 day email notice. If membership is canceled during an active session, membership will terminate 30 days from the most recent renewal. No refunds will be given for unused membership or any previous monthly charges. Please send all cancellation and refund request to raestudiossf@gmail.com, kevin@raeagency.com, or fill out the form on the contact page.



What happens when class is canceled?

At the event of class cancellation due to low reservations or any other unforeseen reason, purchased pass will be credited back into your account. For those that signed up through ClassPass or any other 3rd party app, the pass will be credited back to those respected apps. Please visit our Studio Policy page for more information



My class package / promotional deal expired. Can I get an extension?

Unfortunately, we can not extend expiration dates. Terms and conditions are stated on each package. Any unused classes by expiration date will be forfeited.



How do I cancel my Monthly Unlimited Membership?

There is a 3 month commitment. You may cancel anytime after the initial 3 months, with a 30 day notice. If membership is canceled during an active session, membership will terminate 30 days from the most recent renewal. No refunds will be given for unused membership or any previous monthly charges. Please send your cancellation request to raestudiossf@gmail.com, kevin@raeagency.com, or fill out the form on the contact page



I signed up for class, but can no longer attend. How can I cancel my reservation?

If you have pre-paid for a class, simply log-onto your MindBody account on your desktop or via the app to cancel your reservation.

Cancellation of all classes must be made at least 2 hours before the scheduled class to allow other students the ability to sign up as spots are limited. For morning classes, please be considerate of your instructor by early cancelling by 9pm the night before your morning class. No-shows or last minute cancellations will are not eligible for class credit or refund. If you are unable to attend class, you can "Early Cancel" on our site, via the MindBody app, or you can call/email the studio to retain your class credit for later use. You can Early Cancel up to 2 hours prior to class, without any penalty.
Anyone that canceled past the window will be considered as a Late Cancel, which deducts the session from your missed visit. No show will NOT be automatically canceled and the missed class will be forfeited. Any students reserving through ClassPass must adhere to CP's cancellation / no-show policies. WE ARE NOT ABLE TO MAKE ANY EXCEPTIONS. ClassPass users will see a credit back into the account within 1-3 business days.



Can I freeze my membership?

We know life can get hectic sometimes. If you commit to a membership, you can also freeze it for up to six months. When you are ready to come back to class, email us and we'll activate your membership. To freeze your membership, please email us at raestudiossf@gmail.com, kevin@raeagency.com, or fill out the form on the contact page



REFUNDS / CANCELLATION

What is your refund policy?

All class packages, individual group classes, workshops, and promotional deals are non-refundable. Class cards are non-transferable. Group class packages expire within a 1-5 month period of your initial purchase, depending on the class package. All class cards are non-transferrable. If you purchased a series, workshop, or special promotional deal, please refer to the deal terms & conditions the expiration date. Unused classes by expiration date will be forfeited. All sales final. Cancellation of all classes must be made at least 2 hours before the scheduled class to allow other students the ability to sign up as spots are limited. For morning classes, please be considerate of your instructor by early cancelling by 9pm the night before your morning class. No-shows or last minute cancellations will are not eligible for class credit or refund. If you are unable to attend class, you can "Early Cancel" on our site, via the MindBody app, or you can call/email the studio to retain your class credit for later use. You can Early Cancel up to 2 hours prior to class, without any penalty.
Anyone that canceled past the window will be considered as a Late Cancel, which deducts the session from your missed visit. No show will NOT be automatically canceled and the missed class will be forfeited. Any students reserving through ClassPass must adhere to CP's cancellation / no-show policies. WE ARE NOT ABLE TO MAKE ANY EXCEPTIONS. ClassPass users will see a credit back into the account within 1-3 business days. Monthly Unlimited Membership must pay with credit card for recurring payments, and is non-refundable and non-transferable. Membership fee will be automatically withdrawn each month after the purchase date. There is a 3 month commitment. You may cancel anytime after the intitial 3 months, with a 30 day email notice. If membership is canceled during an active session, membership will terminate 30 days from the most recent renewal. No refunds will be given for unused membership or any previous monthly charges. Please send all cancellation and refund request to raestudiossf@gmail.com, kevin@raeagency.com, or fill out the form on the contact page.



What happens when class is canceled?

At the event of class cancellation due to low reservations or any other unforeseen reason, purchased pass will be credited back into your account. For those that signed up through ClassPass or any other 3rd party app, the pass will be credited back to those respected apps. Please visit our Studio Policy page for more information



My class package / promotional deal expired. Can I get an extension?

Unfortunately, we can not extend expiration dates. Terms and conditions are stated on each package. Any unused classes by expiration date will be forfeited.



How do I cancel my Monthly Unlimited Membership?

There is a 3 month commitment. You may cancel anytime after the initial 3 months, with a 30 day notice. If membership is canceled during an active session, membership will terminate 30 days from the most recent renewal. No refunds will be given for unused membership or any previous monthly charges. Please send your cancellation request to raestudiossf@gmail.com, kevin@raeagency.com, or fill out the form on the contact page



I signed up for class, but can no longer attend. How can I cancel my reservation?

If you have pre-paid for a class, simply log-onto your MindBody account on your desktop or via the app to cancel your reservation.

Cancellation of all classes must be made at least 2 hours before the scheduled class to allow other students the ability to sign up as spots are limited. For morning classes, please be considerate of your instructor by early cancelling by 9pm the night before your morning class. No-shows or last minute cancellations will are not eligible for class credit or refund. If you are unable to attend class, you can "Early Cancel" on our site, via the MindBody app, or you can call/email the studio to retain your class credit for later use. You can Early Cancel up to 2 hours prior to class, without any penalty.
Anyone that canceled past the window will be considered as a Late Cancel, which deducts the session from your missed visit. No show will NOT be automatically canceled and the missed class will be forfeited. Any students reserving through ClassPass must adhere to CP's cancellation / no-show policies. WE ARE NOT ABLE TO MAKE ANY EXCEPTIONS. ClassPass users will see a credit back into the account within 1-3 business days.



Can I freeze my membership?

We know life can get hectic sometimes. If you commit to a membership, you can also freeze it for up to six months. When you are ready to come back to class, email us and we'll activate your membership. To freeze your membership, please email us at raestudiossf@gmail.com, kevin@raeagency.com, or fill out the form on the contact page



STUDIO RENTAL

What is your refund policy?

All class packages, individual group classes, workshops, and promotional deals are non-refundable. Class cards are non-transferable. Group class packages expire within a 1-5 month period of your initial purchase, depending on the class package. All class cards are non-transferrable. If you purchased a series, workshop, or special promotional deal, please refer to the deal terms & conditions the expiration date. Unused classes by expiration date will be forfeited. All sales final. Cancellation of all classes must be made at least 2 hours before the scheduled class to allow other students the ability to sign up as spots are limited. For morning classes, please be considerate of your instructor by early cancelling by 9pm the night before your morning class. No-shows or last minute cancellations will are not eligible for class credit or refund. If you are unable to attend class, you can "Early Cancel" on our site, via the MindBody app, or you can call/email the studio to retain your class credit for later use. You can Early Cancel up to 2 hours prior to class, without any penalty.
Anyone that canceled past the window will be considered as a Late Cancel, which deducts the session from your missed visit. No show will NOT be automatically canceled and the missed class will be forfeited. Any students reserving through ClassPass must adhere to CP's cancellation / no-show policies. WE ARE NOT ABLE TO MAKE ANY EXCEPTIONS. ClassPass users will see a credit back into the account within 1-3 business days. Monthly Unlimited Membership must pay with credit card for recurring payments, and is non-refundable and non-transferable. Membership fee will be automatically withdrawn each month after the purchase date. There is a 3 month commitment. You may cancel anytime after the intitial 3 months, with a 30 day email notice. If membership is canceled during an active session, membership will terminate 30 days from the most recent renewal. No refunds will be given for unused membership or any previous monthly charges. Please send all cancellation and refund request to raestudiossf@gmail.com, kevin@raeagency.com, or fill out the form on the contact page.



What happens when class is canceled?

At the event of class cancellation due to low reservations or any other unforeseen reason, purchased pass will be credited back into your account. For those that signed up through ClassPass or any other 3rd party app, the pass will be credited back to those respected apps. Please visit our Studio Policy page for more information



My class package / promotional deal expired. Can I get an extension?

Unfortunately, we can not extend expiration dates. Terms and conditions are stated on each package. Any unused classes by expiration date will be forfeited.



How do I cancel my Monthly Unlimited Membership?

There is a 3 month commitment. You may cancel anytime after the initial 3 months, with a 30 day notice. If membership is canceled during an active session, membership will terminate 30 days from the most recent renewal. No refunds will be given for unused membership or any previous monthly charges. Please send your cancellation request to raestudiossf@gmail.com, kevin@raeagency.com, or fill out the form on the contact page



I signed up for class, but can no longer attend. How can I cancel my reservation?

If you have pre-paid for a class, simply log-onto your MindBody account on your desktop or via the app to cancel your reservation.

Cancellation of all classes must be made at least 2 hours before the scheduled class to allow other students the ability to sign up as spots are limited. For morning classes, please be considerate of your instructor by early cancelling by 9pm the night before your morning class. No-shows or last minute cancellations will are not eligible for class credit or refund. If you are unable to attend class, you can "Early Cancel" on our site, via the MindBody app, or you can call/email the studio to retain your class credit for later use. You can Early Cancel up to 2 hours prior to class, without any penalty.
Anyone that canceled past the window will be considered as a Late Cancel, which deducts the session from your missed visit. No show will NOT be automatically canceled and the missed class will be forfeited. Any students reserving through ClassPass must adhere to CP's cancellation / no-show policies. WE ARE NOT ABLE TO MAKE ANY EXCEPTIONS. ClassPass users will see a credit back into the account within 1-3 business days.



Can I freeze my membership?

We know life can get hectic sometimes. If you commit to a membership, you can also freeze it for up to six months. When you are ready to come back to class, email us and we'll activate your membership. To freeze your membership, please email us at raestudiossf@gmail.com, kevin@raeagency.com, or fill out the form on the contact page



GETTING HERE

What is your refund policy?

All class packages, individual group classes, workshops, and promotional deals are non-refundable. Class cards are non-transferable. Group class packages expire within a 1-5 month period of your initial purchase, depending on the class package. All class cards are non-transferrable. If you purchased a series, workshop, or special promotional deal, please refer to the deal terms & conditions the expiration date. Unused classes by expiration date will be forfeited. All sales final. Cancellation of all classes must be made at least 2 hours before the scheduled class to allow other students the ability to sign up as spots are limited. For morning classes, please be considerate of your instructor by early cancelling by 9pm the night before your morning class. No-shows or last minute cancellations will are not eligible for class credit or refund. If you are unable to attend class, you can "Early Cancel" on our site, via the MindBody app, or you can call/email the studio to retain your class credit for later use. You can Early Cancel up to 2 hours prior to class, without any penalty.
Anyone that canceled past the window will be considered as a Late Cancel, which deducts the session from your missed visit. No show will NOT be automatically canceled and the missed class will be forfeited. Any students reserving through ClassPass must adhere to CP's cancellation / no-show policies. WE ARE NOT ABLE TO MAKE ANY EXCEPTIONS. ClassPass users will see a credit back into the account within 1-3 business days. Monthly Unlimited Membership must pay with credit card for recurring payments, and is non-refundable and non-transferable. Membership fee will be automatically withdrawn each month after the purchase date. There is a 3 month commitment. You may cancel anytime after the intitial 3 months, with a 30 day email notice. If membership is canceled during an active session, membership will terminate 30 days from the most recent renewal. No refunds will be given for unused membership or any previous monthly charges. Please send all cancellation and refund request to raestudiossf@gmail.com, kevin@raeagency.com, or fill out the form on the contact page.



What happens when class is canceled?

At the event of class cancellation due to low reservations or any other unforeseen reason, purchased pass will be credited back into your account. For those that signed up through ClassPass or any other 3rd party app, the pass will be credited back to those respected apps. Please visit our Studio Policy page for more information



My class package / promotional deal expired. Can I get an extension?

Unfortunately, we can not extend expiration dates. Terms and conditions are stated on each package. Any unused classes by expiration date will be forfeited.



How do I cancel my Monthly Unlimited Membership?

There is a 3 month commitment. You may cancel anytime after the initial 3 months, with a 30 day notice. If membership is canceled during an active session, membership will terminate 30 days from the most recent renewal. No refunds will be given for unused membership or any previous monthly charges. Please send your cancellation request to raestudiossf@gmail.com, kevin@raeagency.com, or fill out the form on the contact page



I signed up for class, but can no longer attend. How can I cancel my reservation?

If you have pre-paid for a class, simply log-onto your MindBody account on your desktop or via the app to cancel your reservation.

Cancellation of all classes must be made at least 2 hours before the scheduled class to allow other students the ability to sign up as spots are limited. For morning classes, please be considerate of your instructor by early cancelling by 9pm the night before your morning class. No-shows or last minute cancellations will are not eligible for class credit or refund. If you are unable to attend class, you can "Early Cancel" on our site, via the MindBody app, or you can call/email the studio to retain your class credit for later use. You can Early Cancel up to 2 hours prior to class, without any penalty.
Anyone that canceled past the window will be considered as a Late Cancel, which deducts the session from your missed visit. No show will NOT be automatically canceled and the missed class will be forfeited. Any students reserving through ClassPass must adhere to CP's cancellation / no-show policies. WE ARE NOT ABLE TO MAKE ANY EXCEPTIONS. ClassPass users will see a credit back into the account within 1-3 business days.



Can I freeze my membership?

We know life can get hectic sometimes. If you commit to a membership, you can also freeze it for up to six months. When you are ready to come back to class, email us and we'll activate your membership. To freeze your membership, please email us at raestudiossf@gmail.com, kevin@raeagency.com, or fill out the form on the contact page



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