FREQUENTLY ASKED QUESTIONS
QUESTIONS ABOUT THE CLASSES, THE STUDIOS, PACKAGES, PRIVATE LESSONS OR STUDIO RENTAL? WE GOT YOU COVERED.
IF YOU DON'T SEE YOUR ANSWER BELOW, PLEASE FEEL FREE TO CONTACT US HERE.
FOR ALL QUESTIONS REGARDING COVID-19 AND ONLINE CLASSES, PLEASE VISIT HERE
GENERAL
What is your refund policy?
Anyone that canceled past the window will be considered as a Late Cancel, which deducts the session from your missed visit. No show will NOT be automatically canceled and the missed class will be forfeited.
What happens when class is canceled?
At the event of class cancellation due to low reservations or any other unforeseen reason, purchased pass will be credited back into your account. For those that signed up through ClassPass or any other 3rd party app, the pass will be credited back to those respected apps. Please visit our Studio Policy page for more information
My class package / promotional deal expired. Can I get an extension?
Unfortunately, we can not extend expiration dates. Terms and conditions are stated on each package. Any unused classes by expiration date will be forfeited.
How do I cancel my Monthly Unlimited Membership?
I signed up for class, but can no longer attend. How can I cancel my reservation?
If you have pre-paid for a class, simply log-onto your MindBody account on your desktop or via the app to cancel your reservation.
Cancellation of all classes must be made at least 2 hours before the scheduled class to allow other students the ability to sign up as spots are limited. For morning classes, please be considerate of your instructor by early cancelling by 9pm the night before your morning class. No-shows or last minute cancellations will are not eligible for class credit or refund. If you are unable to attend class, you can "Early Cancel" on our site, via the MindBody app, or you can call/email the studio to retain your class credit for later use. You can Early Cancel up to 2 hours prior to class, without any penalty.
Anyone that canceled past the window will be considered as a Late Cancel, which deducts the session from your missed visit. No show will NOT be automatically canceled and the missed class will be forfeited.
Can I freeze my membership?
We know life can get hectic sometimes. If you commit to a membership, you can also freeze it for up to six months. When you are ready to come back to class, email us and we'll activate your membership. To freeze your membership, please email us at raestudiossf@gmail.com, kevin@raeagency.com, or fill out the form on the contact page
PRICE / REGISTRATION
Can I pay with cash?
??
Can I build it myself?
Yes!
BEFORE CLASS
What is your refund policy?
Anyone that canceled past the window will be considered as a Late Cancel, which deducts the session from your missed visit. No show will NOT be automatically canceled and the missed class will be forfeited.
What happens when class is canceled?
At the event of class cancellation due to low reservations or any other unforeseen reason, purchased pass will be credited back into your account. For those that signed up through ClassPass or any other 3rd party app, the pass will be credited back to those respected apps. Please visit our Studio Policy page for more information
My class package / promotional deal expired. Can I get an extension?
Unfortunately, we can not extend expiration dates. Terms and conditions are stated on each package. Any unused classes by expiration date will be forfeited.
How do I cancel my Monthly Unlimited Membership?
I signed up for class, but can no longer attend. How can I cancel my reservation?
If you have pre-paid for a class, simply log-onto your MindBody account on your desktop or via the app to cancel your reservation.
Cancellation of all classes must be made at least 2 hours before the scheduled class to allow other students the ability to sign up as spots are limited. For morning classes, please be considerate of your instructor by early cancelling by 9pm the night before your morning class. No-shows or last minute cancellations will are not eligible for class credit or refund. If you are unable to attend class, you can "Early Cancel" on our site, via the MindBody app, or you can call/email the studio to retain your class credit for later use. You can Early Cancel up to 2 hours prior to class, without any penalty.
Anyone that canceled past the window will be considered as a Late Cancel, which deducts the session from your missed visit. No show will NOT be automatically canceled and the missed class will be forfeited.
Can I freeze my membership?
We know life can get hectic sometimes. If you commit to a membership, you can also freeze it for up to six months. When you are ready to come back to class, email us and we'll activate your membership. To freeze your membership, please email us at raestudiossf@gmail.com, kevin@raeagency.com, or fill out the form on the contact page
DURING CLASS
What is your refund policy?
Anyone that canceled past the window will be considered as a Late Cancel, which deducts the session from your missed visit. No show will NOT be automatically canceled and the missed class will be forfeited.
What happens when class is canceled?
At the event of class cancellation due to low reservations or any other unforeseen reason, purchased pass will be credited back into your account. For those that signed up through ClassPass or any other 3rd party app, the pass will be credited back to those respected apps. Please visit our Studio Policy page for more information
My class package / promotional deal expired. Can I get an extension?
Unfortunately, we can not extend expiration dates. Terms and conditions are stated on each package. Any unused classes by expiration date will be forfeited.
How do I cancel my Monthly Unlimited Membership?
I signed up for class, but can no longer attend. How can I cancel my reservation?
If you have pre-paid for a class, simply log-onto your MindBody account on your desktop or via the app to cancel your reservation.
Cancellation of all classes must be made at least 2 hours before the scheduled class to allow other students the ability to sign up as spots are limited. For morning classes, please be considerate of your instructor by early cancelling by 9pm the night before your morning class. No-shows or last minute cancellations will are not eligible for class credit or refund. If you are unable to attend class, you can "Early Cancel" on our site, via the MindBody app, or you can call/email the studio to retain your class credit for later use. You can Early Cancel up to 2 hours prior to class, without any penalty.
Anyone that canceled past the window will be considered as a Late Cancel, which deducts the session from your missed visit. No show will NOT be automatically canceled and the missed class will be forfeited.
Can I freeze my membership?
We know life can get hectic sometimes. If you commit to a membership, you can also freeze it for up to six months. When you are ready to come back to class, email us and we'll activate your membership. To freeze your membership, please email us at raestudiossf@gmail.com, kevin@raeagency.com, or fill out the form on the contact page
REFUNDS / CANCELLATION
What is your refund policy?
Anyone that canceled past the window will be considered as a Late Cancel, which deducts the session from your missed visit. No show will NOT be automatically canceled and the missed class will be forfeited.
What happens when class is canceled?
At the event of class cancellation due to low reservations or any other unforeseen reason, purchased pass will be credited back into your account. For those that signed up through ClassPass or any other 3rd party app, the pass will be credited back to those respected apps. Please visit our Studio Policy page for more information
My class package / promotional deal expired. Can I get an extension?
Unfortunately, we can not extend expiration dates. Terms and conditions are stated on each package. Any unused classes by expiration date will be forfeited.
How do I cancel my Monthly Unlimited Membership?
I signed up for class, but can no longer attend. How can I cancel my reservation?
If you have pre-paid for a class, simply log-onto your MindBody account on your desktop or via the app to cancel your reservation.
Cancellation of all classes must be made at least 2 hours before the scheduled class to allow other students the ability to sign up as spots are limited. For morning classes, please be considerate of your instructor by early cancelling by 9pm the night before your morning class. No-shows or last minute cancellations will are not eligible for class credit or refund. If you are unable to attend class, you can "Early Cancel" on our site, via the MindBody app, or you can call/email the studio to retain your class credit for later use. You can Early Cancel up to 2 hours prior to class, without any penalty.
Anyone that canceled past the window will be considered as a Late Cancel, which deducts the session from your missed visit. No show will NOT be automatically canceled and the missed class will be forfeited.
Can I freeze my membership?
We know life can get hectic sometimes. If you commit to a membership, you can also freeze it for up to six months. When you are ready to come back to class, email us and we'll activate your membership. To freeze your membership, please email us at raestudiossf@gmail.com, kevin@raeagency.com, or fill out the form on the contact page
STUDIO RENTAL
What is your refund policy?
Anyone that canceled past the window will be considered as a Late Cancel, which deducts the session from your missed visit. No show will NOT be automatically canceled and the missed class will be forfeited.
What happens when class is canceled?
At the event of class cancellation due to low reservations or any other unforeseen reason, purchased pass will be credited back into your account. For those that signed up through ClassPass or any other 3rd party app, the pass will be credited back to those respected apps. Please visit our Studio Policy page for more information
My class package / promotional deal expired. Can I get an extension?
Unfortunately, we can not extend expiration dates. Terms and conditions are stated on each package. Any unused classes by expiration date will be forfeited.
How do I cancel my Monthly Unlimited Membership?
I signed up for class, but can no longer attend. How can I cancel my reservation?
If you have pre-paid for a class, simply log-onto your MindBody account on your desktop or via the app to cancel your reservation.
Cancellation of all classes must be made at least 2 hours before the scheduled class to allow other students the ability to sign up as spots are limited. For morning classes, please be considerate of your instructor by early cancelling by 9pm the night before your morning class. No-shows or last minute cancellations will are not eligible for class credit or refund. If you are unable to attend class, you can "Early Cancel" on our site, via the MindBody app, or you can call/email the studio to retain your class credit for later use. You can Early Cancel up to 2 hours prior to class, without any penalty.
Anyone that canceled past the window will be considered as a Late Cancel, which deducts the session from your missed visit. No show will NOT be automatically canceled and the missed class will be forfeited.
Can I freeze my membership?
We know life can get hectic sometimes. If you commit to a membership, you can also freeze it for up to six months. When you are ready to come back to class, email us and we'll activate your membership. To freeze your membership, please email us at raestudiossf@gmail.com, kevin@raeagency.com, or fill out the form on the contact page
GETTING HERE
What is your refund policy?
Anyone that canceled past the window will be considered as a Late Cancel, which deducts the session from your missed visit. No show will NOT be automatically canceled and the missed class will be forfeited.
What happens when class is canceled?
At the event of class cancellation due to low reservations or any other unforeseen reason, purchased pass will be credited back into your account. For those that signed up through ClassPass or any other 3rd party app, the pass will be credited back to those respected apps. Please visit our Studio Policy page for more information
My class package / promotional deal expired. Can I get an extension?
Unfortunately, we can not extend expiration dates. Terms and conditions are stated on each package. Any unused classes by expiration date will be forfeited.
How do I cancel my Monthly Unlimited Membership?
I signed up for class, but can no longer attend. How can I cancel my reservation?
If you have pre-paid for a class, simply log-onto your MindBody account on your desktop or via the app to cancel your reservation.
Cancellation of all classes must be made at least 2 hours before the scheduled class to allow other students the ability to sign up as spots are limited. For morning classes, please be considerate of your instructor by early cancelling by 9pm the night before your morning class. No-shows or last minute cancellations will are not eligible for class credit or refund. If you are unable to attend class, you can "Early Cancel" on our site, via the MindBody app, or you can call/email the studio to retain your class credit for later use. You can Early Cancel up to 2 hours prior to class, without any penalty.
Anyone that canceled past the window will be considered as a Late Cancel, which deducts the session from your missed visit. No show will NOT be automatically canceled and the missed class will be forfeited.
Can I freeze my membership?
We know life can get hectic sometimes. If you commit to a membership, you can also freeze it for up to six months. When you are ready to come back to class, email us and we'll activate your membership. To freeze your membership, please email us at raestudiossf@gmail.com, kevin@raeagency.com, or fill out the form on the contact page