FREQUENTLY ASKED QUESTIONS
We understand there are many questions regarding safety measures, in-studio class structure, livestream classes, and more. Please be patient as we try to answer everyone's question in a timely manner. For more information regarding COVID-19 Guidelines, and Safety Measures, CLICK HERE.
IF YOU DON'T SEE YOUR ANSWER BELOW, PLEASE FEEL FREE TO CONTACT US HERE.
GENERAL
(UPDATED 12/10/22) We are actively engaged in the safety needs of our staff, students and communities. The goal and mission at Rae Studios has, and will always be for the well-being of our community. Here’s how we’re taking care of our staff and students:
Conduct frequent handwashing/ sanitizing – We are committed to promoting sanitization practices because the health and safety of our teams and customers are our top priorities. Disinfectant wipes, gloves, and hand sanitizer are stationed throughout each room.
Ensure Personnel stay home if they are feeling sick or have been in close-contact with anyone testing positive for COVID-19.
Online Booking - Pre-pay and reserve In-Studio class reservation online in advance for easy, contactless check-in.
Masks are OPTIONAL for all staff and visitors. To best protect yourself, wear a N95/KN95/KF94 or double-up with a cloth mask over a surgical mask to improve the seal.
Provide clear ventilation with open windows, fans, and Alen 75i HEPA Air Purifiers.
All visitors must sign the liability waiver before taking class. Those that refuse to sign the waiver will not be allowed into the studio. By signing the waiver, you release Rae Studios from all responsibility for any injuries or health related incidents, as well as any lost or stolen personal belongings.
Please visit our Studio Policy page for more informative on the Liability Waiver
We use them for social media to promote the instructor's class and to share with our community. If you would like the photos/videos, you can ask our host at the end of class to share with you. If you do not wished to be filmed, please mention to your host and instructor. We understand privacy concerns and will accommodate you, if needed.
(UPDATED 12/10/22) Masks are optional for all staff and visitors. Due to the highly transmissible nature of the virus and the continued surge in cases, we recommend everyone to continue wearing their mask when possible. We are closely monitoring and following official CDC and San Francisco Public Health recommendations and mandates. As things continue to change, we will adjust our safety measures and guidelines to ensure the well-being of our staff and community.
Per Centers for Disease Control and Prevention (CDC): People who are fully vaccinated (at least 2 weeks after receiving the 2nd shot of Pfizer / Moderna, or single shot of J&J) and boosted do not need to quarantine after contact with someone who had COVID-19, unless they have symptoms. However, fully vaccinated people should get tested 3-5 days after their exposure, even if they don’t have symptoms. Individuals that test positive will need to quarantine for 5 days, plus an additional 5 days wearing mask while around others. Individuals who are NOT FULLY vaccinated MUST self-quarantine for 10 days and test negative before returning to the studio.
If you are feeling sick or have any symptoms related to COVID-19, please stay home and quarantine for 10 days. You can return:
10 days after first onset of symptoms, AND
You have improvement of symptoms, AND
You have had no fever for over 24 hours without taking fever-reducing medicine
If you have tested positive and attended our classes within 5 days, please contact us so that we can notify the public and all individuals that may have came in contact with you during your visit.
Testing
Please contact your health care provider to inquire about testing. If you do not have a health care provider or need to be connected to a testing site please visit https://datasf.org/covid19-testing-locations. FREE rapid antigen tests (4) can be claimed at: https://www.covidtests.gov
Rapid antigen test kits are also available at your local pharmacies, such as CVS, Walgreens, etc.
If at any point you develop symptoms consistent with COVID-19 (fever, cough, shortness of breath, chills, night sweats, sore throat, nausea, vomiting, diarrhea, tiredness, muscle or body aches, headaches, confusion, or loss of sense of taste/smell), contact your doctor immediately.
Take class from the comfort of your own home. We are currently using the Zoom.us video conferencing platform. To sign up, you will need to create a Zoom.us account and download the app on your laptop or mobile device in order to view class. Please make sure your First and Last Name matches your Momence registration.
The instructor will be on the main screen so that everyone can follow along without any distractions. Microphone should be turned off during class so that any noise doesn't interfere with the instructor's voice.
Once you have registered for class, we will send a link and unique passcode via email to join the live streaming class 10 minutes prior the start of class. To ensure you receive your link in time, please make sure you register at least 15 minutes before start time and your email is valid on Momence. All livestream classes are scheduled for Pacific Time. For those that are unable to attend the livestream classes, we offer options for you to purchase the recorded class for additional $2.99. You must purchase the livestream class + recording.
If you signed up for class, a link will be sent out to students 10 minutes prior to class. To ensure you receive your link in time, please make sure you register at least 20 minutes before start time and your email is valid on Momence. Please check your spam folder before contacting us. If you still haven't received an email, please contact us immediately at 415.484.3451
If you are on ClassPass, please email us with the email address that you would like us to send the link to.
While we do not have lockers or locker rooms, we do have a changing room with cubbies, shelves, and hooks for you to store your belongings. Per CDC guidelines and San Francisco Health Department, changing rooms are now allowed to open. We do ask that visitors please arrive ready and minimal belongings to help prevent touch points and the spread of the coronavirus.
While we do provide yoga mats for free, due to the current pandemic, we ask that students bring their own yoga mats to limit contact points and prevent the spread of COVID-19. If you need a yoga mat, you may ask the host at the front for one. Please make sure to thoroughly sanitize the mat after use with the disinfectant wipes or spray located at the front of the studio.
Our Community Classes are discounted classes designed for students to get a taste of up-and-coming dance and fitness classes, new and recurring teachers, and class formats that may be introduced to the Rae Studios weekly group class schedule. The goal for the Community Classes is to encourage students to try out new class styles. It is an opportunity for students to share their feedback and experiences with our management team and help contribute to the growth of our community and assist in the hiring process of dancers and movement specialists at our studio. Feedback for classes taken is required upon class completion. We thank you for your continued support and effort to keep our community great and thriving.
Take Class. Provide Feedback. Help support the growth of the Rae community.
PRICE / REGISTRATION
While we do not offer free trial classes, all our weekly Neighborhood Programs classes are free. We also have a NEW STUDENT DEAL, only available for first-time visitors. Get a 7-Days of Unlimited Pass for all our weekly in-studio and outdoor classes just $55.
Please check our RATES page for current class rates and promotions.
You can register for classes by visiting our Sign Up page, or by using the Momence app. Early registration is highly suggested to ensure you reserve your spot.
If you're having trouble signing up for a class, please call us at 415.484.3451.
Yes. Depending on which type of package you purchased, passes have an expiration date between 1 to 3 months. Terms and conditions are stated on each package. Any unused classes by expiration date will be forfeited. There are no extensions or refunds. To check the expiration date of your purchase, please log into your Momence account.
Generally weekly in-studio classes are $25. We also offer a variety of packages and memberships.
Monthly Unlimited Membership Fee: $165/month (6-month contract)
One Month Unlimited: $190 (No monthly contract)
Community Classes: $8 (Free for members)
Package Options: Varies ie: 4 Class Pack: $95 8 Class Pack: $175
Yes. We offer a Monthly Unlimited Membership that allows students to take all our group classes for one flat. Monthly Unlimited Membership is a 6-month contract for $165/month. There is no initiation fee. Members that wish to terminate their Monthly Unlimited Membership may cancel any time after the initial 6 months from the date of activation and must contact management via email with a minimum of 15-calendar days notice. Cancellations prior to 6-month term fulfillment will be subjected to a $150 Early Termination Fee. The Monthly Unlimited Membership must be paid with a credit card and kept on file. Recurring payment will be automatically withdrawn on the same date of each month after the purchase date. This pass is non-refundable and non-transferable. The Monthly Unlimited Membership is valid for general In-Studio and Livestream classes listed on our websites ‘Schedule Page’. The Monthly Unlimited Membership is not valid towards special Pop-Up classes, Spotlight classes, Workshops, Private Lessons, or Studio Rentals. No class credits, refunds, or extensions will be given for any no-shows or unused days/months.
Not ready for a monthly commitment? We also offer a One-Month Unlimited Pass for just $190. No monthly commitment. No termination fee. Please check our RATES page for class rates, packages, and special promotions
General class passes and packages are non-transferrable and can not be shared with other people. We require each person to have their own Momence account with a signed liability waiver.
While Monthly Unlimited Memberships non-transferrable, members are given two (2) complimentary guest passes each month. Guest passes allow friends and family to take group classes (one class per pass) from our regular weekly schedule. There are no rollovers for unused passes.
To add a friend or family, select the class you want to book > select Bring Someone Else > enter their information.
BEFORE CLASS
To ensure that your spot is not released to the waitlist, please arrive at least five minutes prior to the start of your class.
To be respectful to other students, the instructor, and to prevent injuries, there will be no entry allowed 10 minutes after the class has started. In event that you are late, class pass will be forfeited.
For more information regarding our late policy, please visit our studio policy page
While continuing a reasonable program of physical activity and exercise during/after pregnancy often can be beneficial, some modification to exercise routines and exertion levels may be appropriate. We strongly recommend you talk with your doctor about what is appropriate for you, as every body is different.
If you are pregnant, please let your instructor know so he/she can make the appropriate modifications/adjustments that best fit your fitness goals.
DURING CLASS
Don’t worry. Some things take time and practice. Listen to your body and do what you can. Don't walk out of a class or sit down in frustration—hang in there, try your best and don't give up!
No. You do not have to turn your camera on during class. We understand and respect your privacy.
We understand that sometimes videos and sound may become laggy. Unfortunately, we can't control the internet or the amount of people that online in our/your area during the time of class. Here are a few things you can do to improve your speed
Make sure all your software are up-to-date
Restart computer/laptop before class
Close all other application, if possible
Clear cache on internet browser
Turn off video if you're experiencing lag. If your need your video on, make sure HD is turned off
Turn off virtual background
Connect to LAN (wired) internet. If you do not have an ethernet cable, move to the room closest to the internet router.
Call your internet provider to run diagnostics and reset your interne
While fitness attire is recommended for majority of the classes, we encourage you to wear whatever you feel comfortable moving in.
We encourage you to wear whatever you feel comfortable moving in and whatever makes the most sense for your home. We understand everyone has different types of flooring. Please see our shoe suggested list to best prepare for your upcoming class.
SUGGESTED FOOTWEAR:
DRENCHED!, Bootcamp, cardio & choreography classes: sneakers suggested
Barre, Barre Bootcamp, Rezist, Express Abs, Pilates, Yoga: barefoot or grip socks recommended
Ballet, Modern, Jazz: ballet shoes or socks suggested
Salsa & Ballroom: leather or suede soled dance shoes. A smooth, non-sticky sole is best. Info on where to purchase dance shoes will be provided by the instructors for those interested.
Heel Classes: Heels / Boots suggested - see which heel class for specific type of heel if any. ie: Sexy Beast classes suggest a 7 inch platform heels.
REFUNDS / CANCELLATION
If you have pre-paid for a class, simply log-onto your Momence account on your desktop or via the app to cancel your reservation.
Cancellation of livestream classes must be made at least 1 hour before the class. Cancellation of in-studio classes must be made at least 3 hours before the scheduled class. Anyone that canceled past the cut-off window will be considered as a Late Cancel, which deducts the session from your missed visit. No show WILL NOT be automatically canceled, and the missed class will be forfeited. If you are unable to attend class, you can "Early Cancel" on our site, via the Momence app, or you can call/email the studio to retain your class credit for later use. Canceled reservations will be credited back into your Momence account. No refunds will be given. You can Early Cancel up to 1 hour prior to livestream classes and 3 hours prior to in-studio classes, without any penalty. Multiple late cancellation may result in a penalty fee. One Month Unlimited Pass and Monthly Unlimited Members will be charged $5 penalty for no-shows per class.
Any students reserving through ClassPass, FitReserve, or any other third party must adhere to their respective cancellation / no-show policies. WE ARE NOT ABLE TO MAKE ANY EXCEPTIONS. ClassPass users will see a credit back into the account within 1-3 business days. Please visit our Studio Policy page for more information.
Due to limited capacity, cancellations for In-Studio classes must be made 3 hours prior to class starting to be considered an early cancellation. Please be considerate of your instructors.
All class packages, individual group classes, workshops, and promotional deals are non-refundable. Class passes are non-transferable.
Group class packages expire within a 1-3 month period of your initial purchase, depending on the class package. If you purchased a series, workshop, or special promotional deal, please refer to the deal terms & conditions the expiration date. Unused classes by expiration date will be forfeited. All sales final.
Cancellation of in-studio classes must be made at least 3 hours before the scheduled class. Anyone that canceled past the cut-off window will be considered as a Late Cancel, which deducts the session from your missed visit. No show WILL NOT be automatically canceled, and the missed class will be forfeited. If you are unable to attend class, you can "Early Cancel" on our site, via the Momence app, or you can call/email the studio to retain your class credit for later use. Canceled reservations will be credited back into your Momence account. No refunds will be given. Multiple late cancellation may result in a penalty fee. One Month Unlimited Pass and Monthly Unlimited Members will be charged $5 penalty for no-shows per class.
Any students reserving through ClassPass, FitReserve, or any other third party must adhere to their respective cancellation / no-show policies. WE ARE NOT ABLE TO MAKE ANY EXCEPTIONS. ClassPass users will see a credit back into the account within 1-3 business days. Please visit our Studio Policy page for more information.
Monthly Unlimited Membership must pay with credit card for recurring payments, and is non-refundable and non-transferable. Membership fee will be automatically withdrawn each month after the purchase date. There is a 6 month commitment. Members that wish to terminate their Monthly Unlimited Membership may cancel any time after the initial 6 months from the date of activation and must contact management via email with a minimum of 15-calendar days notice. Termination prior to 6-month term fulfillment will be subjected to a $150 Early Termination Fee. No class credits, refunds, or extensions will be given for any no-shows or unused days/months.
Please send all cancellation and refund request to raestudiossf@gmail.com, diamond@raeagency.com, or fill out the form on the contact page.
Monthly Unlimited Membership can be canceled with by emailing diamond@raeagency.com or raestudiossf@gmail.com. There is a 6 month commitment. Members that wish to terminate their Monthly Unlimited Membership may cancel any time after the initial 6 months from the date of activation and must contact management via email with a minimum of 15-calendar days notice. Termination prior to 6-month term fulfillment will be subjected to a $150 Early Termination Fee. All sales final. No class credits, refunds, or extensions will be given for any no-shows or unused days/months. No refunds will be given for any previous monthly charges.
If you plan to miss an extended period of time, you may freeze your membership for up to six months. When you are ready to come back to class, email us and we'll activate your membership. Pausing or suspension must be a minimum of 1-calendar month and can not reactivate early. Members that wish to take classes while the membership is on pause or suspension will need to purchase a single drop-in ticket or class package. Members must contact management via email with a minimum of 7-calendar days notice to pause or suspend the membership. There are no retroactive suspensions.
At the event of class cancellation due to low reservations or any other unforeseen reason, purchased pass will be credited back into your Momence account. For those that signed up through ClassPass or any other 3rd party app, the pass will be credited back to those respected apps. No refunds will be given. Please visit our Studio Policy page for more information
If you plan to miss an extended period of time, you may freeze your membership for up to six months in a calendar year. When you are ready to come back to class, email us and we'll re-activate your membership. Students may pause or suspend their membership in monthly increments (minimum 1-month) and can not reinstated early. Members that wish to take classes while the membership is suspended will need to purchase a single drop-in ticket or class package. Members must contact management via email with a minimum of 7-calendar days notice to pause or suspend the membership. There are no retroactive suspensions.
For all questions regarding membership, cancellation and suspension, please email diamond@raeagency.com.
GETTING HERE
We are not a storefront studio. Rae Studios is located inside the Native Sons Building on the 7th floor, overlooking downtown San Francisco. We are one block from Union Square Park on Mason Street, between Post Street and Geary Street; easily accessible by MUNI bus, metro subway, BART, and Caltrain (Public transportation highly suggested). Look for the Native Sons Building next to August Hall. If you are facing August Hall, the Native Sons Building is on your right hand side. Follow the music!
Rae Studios #705
414 Mason Street
San Francisco, CA 94102
When you arrive at the front entrance, please use the intercom on the right hand side and call 705 - Rae Studios. Our studio host will buzz you in.
BART:
Get off at Powell Street Station. Take the exit A1 towards Powell Street, Cable Car / Union Square. From the cable car turnaround, walk up Powell Street towards Union Square. Take a left at Geary Street and a right at Mason Street.
MUNI: Buses, #2, #3, #8, #8AX, #8BX, #30, #38, #38R, and #45 all stop within a block or two from Rae Studios.
Metro Subway: T line (stop at Geary) or J, K, M, and N (stop at Powell)
Caltrain:
Exit 4th Street then take either buses #30 and #45 (stop at Stockton St & Sutter St), #31 (stop at Cyril Magnin & Market St), or Metro Subway T Line (Stop at Geary)
Please check BART and MUNI website for most up-to-date route and operating hours.