Question 1

When will Rae Studios re-open?

Accepted Answer

WE ARE OPEN!   Please read carefully, as vaccination status and safety guidelines may have changed. In compliance with the safety guidelines issued by SFDPH (San Francisco Department of Public Health) on February 1, individuals with “Up-to-Date” COVID-19 vaccinations, including the primary series and boosters, when eligible, may remove their mask for indoor settings. Other COVID-19 safety guidelines in these settings, such as proof of vaccination and mask requirement for non-boosted individuals, remain in effect. 
According to the SFDPH, “Up-to-Date" Vaccination means you are:
 (a) two weeks past completing the full initial course of vaccines—either two doses of Moderna or Pfizer or one dose of a Johnson & Johnson vaccine

AND (b) one week past receiving a booster when eligible
 We will be checking vaccination cards at our entrance. A notification of your vaccination card will be store in your customer profile for future checkin entry. (Digital image of your vaccination card is acceptable). To obtain your digital vaccination card, visit: https://myvaccinerecord.cdph.ca.gov/   Masks must be properly worn at all times. To best protect yourself, wear a N95/KN95/KF94 or double-up with a cloth mask over a surgical mask to improve the seal. Those who fail to comply will be barred from entering. 
All in-studio and outdoor classes will continue to operate without any physical distancing.  Due to the highly transmissible nature of the virus and the continued surge in cases, we recommend everyone to continue wearing their mask when possible. For us, the health and safety of our staff, students, and community is our top priority. Our mission at Rae Studios has, and will always be for the well-being of our community while providing a healthy, progressive environment that is welcoming and inclusive for all.  We understand the severity of the pandemic, as we have taken every precaution to make sure that all guidelines, with the addition of our own measures, comply with all local, state, and federal regulations pertaining to social gathering and business directives, to proactively do our part to stop the spread of the virus. We are extremely proud to have been operating without any outbreaks due to our safety measures in place.  We are closely monitoring and following official CDC and SFDPH recommendations and mandates.  As things continue to change, we will adjust our safety measures and guidelines in alignment with the above agencies to ensure the well-being of our staff and community. We know there are many questions and we hope to answer everyone's needs, as swiftly as possible. We are excited to welcome you all back and dance with you all again!   If you are feeling sick, tested positive for COVID-19 or came in close contact with someone that has COVID-19, or have traveled internationally within past 10-14 days, please stay home and follow the quarantine guidelines so we can slow the spread.    If you have tested positive and attended our classes within 5 days, please contact us so that we can notify the public and all individuals that may have came in contact with you during your visit.

Question 2

What is Rae Studios doing for COVID-19 safety measures?

Accepted Answer

(UPDATED 2/4/22) We are actively engaged in the safety needs of our staff, customers, and communities. Below are some of the steps we are doing to ensure everyone's safety   Protective Measures: Ensure Personnel stay home or leave work if they are sick. Proof of vaccination REQUIRED - Everyone must show their proof of vaccination (digital copy ok) in order to enter. We will be checking vaccination cards at our entrance. A notification of your vaccination card will be store in your customer profile for future checkin entry. (Digital image of your vaccination card is acceptable). To obtain your digital vaccination card, visit: https://myvaccinerecord.cdph.ca.gov/

To be considered "up-to-date" for COVID-19 vaccination, individuals must be:

a) two weeks removed from receiving two doses (or one shot of J&J)
AND
b) one week removed from booster shot when eligible.
 Encourage everyone to get booster shot, when eligible. Masks are OPTIONAL for visitors are "up-to-date" with vaccination. Anyone not "up-to-date" must wear their mask properly at all times.
To best protect yourself, wear a N95/KN95/KF94 or double-up with a cloth mask over a surgical mask to improve the seal. Inform community and those affected if there is a possible exposure. Measures to Prevent Unnecessary Contact: Ask customers to pay for class reservation in advance to decrease touch point transactions Advise customers to bring their own Yoga Mat Advise customers to bring own water bottle Advise customers to arrive with minimum items to store Staff Commitment & Sanitary Measures: Frequently disinfect high touch areas, and do so continuously for surfaces patrons touch (countertops, payment systems, water station, instructor station, and studio equipment/props) throughout the day. Provide hand sanitizer, sink with soap and water, and/or disinfecting wipes to patrons and personnel near the entrance of the facility, at the checkout counters, and anywhere else where people have direct interactions. Staff will have dedicated time between classes to disinfect the studio. Staff to disinfect the dance floor along between classes Staff to disinfect high touch point areas between classes: Sink, Surfaces and water station. Windows to remain open for fresh air circulation (as long as air quality permits) Ceiling and floor fans on to create air flow Customer Guidelines: Read our safety measure and studio guidelines prior to coming into the studio. Pre-pay and reserve for your Livestream or In-Person class reservation in advanced to avoid “touch point” areas. Check vaccination status. Please bring your vaccination card. Assist the hosts staff by waiting patiently in the lobby. Do not enter our studio space until host permits Wipe down station / area with sanitary supplies Gather your belongings and leave promptly so our hosts can disinfect between classes   All staff and students must sign the updated Liability Waiver prior to coming to the studio, which can only be signed through the website (not the mobile app). If you are feeling sick, tested positive for COVID-19 or came in close contact with someone that has COVID-19, or have traveled internationally within past 10-14 days, please stay home and follow the quarantine guidelines.   If you have tested positive and attended our classes within 5 days, please contact us so that we can notify the public and all individuals that may have came in contact with you during your visit.

Question 3

Do I need to sign the liability waiver? What does it entail?

Accepted Answer

All visitors must sign the liability waiver before taking class. Those that refuse to sign the waiver will not be allowed into the studio. By signing the waiver, you release Rae Studios from all responsibility for any injuries or health related incidents, as well as any lost or stolen personal belongings.   Please visit our Studio Policy page for more informative on the Liability Waiver

Question 4

Do I have to wear a mask during class?

Accepted Answer

(UPDATED 2/4/22)  In compliance with the new safety guidelines issued by SFDPH (San Francisco Department of Public Health), individuals with “Up-to-Date” COVID-19 vaccinations, including the primary series and boosters when eligible, may remove their mask for indoor settings. Other COVID-19 safety guidelines in these settings, such as proof of vaccination and mask requirement for non-boosted individuals, remain in effect.   To be considered "up-to-date" for COVID-19 vaccination, individuals must be:   a) two weeks removed from receiving two doses (or one shot of J&J)   AND   b) one week removed from booster shot when eligible. We highly encourage everyone to get the booster shot.   Due to the highly transmissible nature of the virus and the continued surge in cases, we recommend everyone to continue wearing their mask when possible.  We will be checking vaccination cards at our entrance. A notification of your vaccination card will be store in your customer profile for future checkin entry. (Digital image of your vaccination card is acceptable).

For unvaccinated individuals with proof of medical exempt plus either a negative rapid antigen test taken within the day before entry or a negative PCR laboratory test taken within 2 days before entry, masks must be properly worn at all times. To best protect yourself, wear a N95/KN95/KF94 or double-up with a cloth mask over a surgical mask to improve the seal. Anyone that refuse to adhere to city and studio guidelines will not be permitted into the facility.   We are closely monitoring and following official CDC and San Francisco Public Health recommendations and mandates. As things continue to change, we will adjust our safety measures and guidelines to ensure the well-being of our staff and community.

Question 5

What happens if I test positive or came in close-contact with someone diagnosed with COVID-19?

Accepted Answer

Per Centers for Disease Control and Prevention (CDC):

People who are fully vaccinated (at least 2 weeks after receiving the 2nd shot of Pfizer / Moderna, or single shot of J&J) and boosted do not need to quarantine after contact with someone who had COVID-19, unless they have symptoms. However, fully vaccinated people should get tested 3-5 days after their exposure, even if they don’t have symptoms. Individuals that test positive will need to quarantine for 5 days, plus an additional 5 days wearing mask while around others.

Individuals who are NOT FULLY vaccinated MUST self-quarantine for 10 days and test negative before returning to the studio. If you are feeling sick or have any symptoms related to COVID-19, please stay home and quarantine for 10 days. You can return:  10 days after first onset of symptoms, AND You have improvement of symptoms, AND You have had no fever for over 24 hours without taking fever-reducing medicine If you have tested positive and attended our classes within 5 days, please contact us so that we can notify the public and all individuals that may have came in contact with you during your visit.    Testing Please contact your health care provider to inquire about testing. If you do not have a health care provider or need to be connected to a testing site please visit https://datasf.org/covid19-testing-locations.

FREE rapid antigen tests (4) can be claimed at: https://www.covidtests.gov Rapid antigen test kits are also available at your local pharmacies, such as CVS, Walgreens, etc. If at any point you develop symptoms consistent with COVID-19 (fever, cough, shortness of breath, chills, night sweats, sore throat, nausea, vomiting, diarrhea, tiredness, muscle or body aches, headaches, confusion, or loss of sense of taste/smell), contact your doctor immediately.

Question 6

What are hybrid classes?

Accepted Answer

Hybrid classes are a combination of virtual livestreaming + in-studio classes created for accessibility + flexibility. This allows us to maintain social distancing in the studio while providing opportunities for students that can't make it to in-studio classes to continue taking livestream classes from the safety of their homes.  Due to limited capacity, once in-studio class is filled, we won't be able to open up more spots. All in-studio classes must be registered in advanced. To limit touch points, no drop-ins will be accepted. All students must follow city and studio guidelines at all times.   All staff and students must sign the updated Liability Waiver prior to coming to the studio, which can only be signed through the website (not the mobile app). If you are feeling sick, recently tested positive or came in close contact with someone that tested positive for Covid-19, or traveled internationally within past 14 days, please stay home and follow the quarantine guidelines.

Question 7

How does livestream classes work?

Accepted Answer

Take class from the comfort of your own home. We are currently using the Zoom.us video conferencing platform. To sign up, you will need to create a Zoom.us account and download the app on your laptop or mobile device in order to view class. Please make sure your First and Last Name matches your MindBody registration.   The instructor will be on the main screen so that everyone can follow along without any distractions. Microphone should be turned off during class so that any noise doesn't interfere with the instructor's voice.   Once you have registered for class, we will send a link and unique passcode via email to join the live streaming class 10 minutes prior the start of class. To ensure you receive your link in time, please make sure you register at least 15 minutes before start time and your email is valid on MindBody. All livestream classes are scheduled for Pacific Time. For those that are unable to attend the livestream classes, we offer options for you to purchase the recorded class for additional $2.99. You must purchase the livestream class + recording.

Question 8

What timezone are your online classes?

Accepted Answer

All our livestream classes are scheduled for Pacific Time. For those that are unable to attend the livestream classes, we offer options for you to purchase the recorded class for additional $2.99. You must purchase the livestream class + recording.

Question 9

I signed up for class. How come I didn't received a link?

Accepted Answer

If you signed up for class, a link will be sent out to students 10 minutes prior to class. To ensure you receive your link in time, please make sure you register at least 20 minutes before start time and your email is valid on MindBody.  Please check your spam folder before contacting us. If you still haven't received an email, please contact us immediately at 415.484.3451   If you are on ClassPass, please email us with the email address that you would like us to send the link to.

Question 10

Do you have lockers?

Accepted Answer

While we do not have lockers or locker rooms, we do have a changing room with cubbies, shelves, and hooks for you to store your belongings. Per CDC guidelines and San Francisco Health Department, changing rooms are now allowed to open. We do ask that visitors please arrive ready and minimal belongings to help prevent touch points and the spread of the coronavirus.

Question 11

Do you have showers?

Accepted Answer

Sorry, our studios do not have showers.

Question 12

Do I need to bring my own yoga mat or do you provide mats?

Accepted Answer

While we do provide yoga mats for free, due to the current pandemic, we ask that students bring their own yoga mats to limit contact points and prevent the spread of COVID-19. If you need a yoga mat, you may ask the host at the front for one. Please make sure to thoroughly sanitize the mat after use with the disinfectant wipes or spray located at the front of the studio.

Question 13

Do you have water or should I bring my own?

Accepted Answer

For your safety and  sanitary reasons in accordance to CDC guidelines, and to cut down on waste, we ask all students to bring their own reusable water bottle to class. We have FloWater fountain stationed just outside each room. Kitchenette area is closed.

Question 14

Are on-demand videos available?

Accepted Answer

At the moment, you can only purchase recorded Zoom classes which can be available to stream. Certain classes may not be available. Additionally, we are currently in the process of filming and creating a library of pre-recorded videos for on-demand. That feature will be available in the near future.

Question 15

I think I left something at the studio. Do you have a lost & found?

Accepted Answer

We keep found items for 2-3 weeks before donating them to a local charity. If you forgot something, please check with the studio hosts or contact us here, so we can reconnect you with your item(s). We are not responsible for lost items.

Question 16

I notice someone was taking photos/videos during class. What do you them for?

Accepted Answer

We use them for social media to promote the instructor's class and to share with our community. If you would like the photos/videos, you can ask our host at the end of class to share with you. If you do not wished to be filmed, please mention to your host and instructor. We understand privacy concerns and will accommodate you, if needed.

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