Welcome to Rae Studios,

 

In preparation for your first dance or fitness class, below are a few Studio Etiquette  general rules, and policies to take notes of to help provide a safe and happy environment.:

STUDIO ETIQUETTE
 

We strive to make all clients feel welcome and comfortable in our studios. We expect all students to extend the same welcoming spirit to one another and our staff. We are a community using dance and fitness to find inspiration in each other and within ourselves in a happy and safe environment. 

 

  • Go jewelry-free. Obtrusive jewelry is potentially dangerous to you and others.

  • Please respect everyone around you and wear deodorant.

  • Listen while your instructor is talking. That means no talking while they’re talking. Not even quietly to your neighbor.

  • Please turn off and stow away your cell phone. Putting it on vibrate can still make distracting noise.

  • Don’t film or take pictures in class, unless instructed. Always ask your teacher’s permission before recording or photographing any portion of your dance class.

  • Pay attention at all times, especially when waiting for your turn. You don’t want to get caught slouching or looking bored. And don’t ever sit down unless you’re asked to.

  • Stay for the entire class. It’s always best to stay for the entire duration of the class, but if you must leave early, please speak with the teacher beforehand, and make your exit as quick and discreet as possible.

  • No ins-and-outs. To avoid spread of COVID-19 and limit contact points, there will be no ins-and-outs during class. Doors will be closed when classes are in session and will remain closed during cleaning/sanitation period in-between classes.

  • Always arrive on time. If you can’t avoid being late, enter very quietly and wait for the OK from your teacher to enter the dance floor. After class, be sure to apologize for your late arrival. Please note that; to be respectful to other students, the instructor, and to prevent injuries, anyone who arrives more than 10 minutes past the beginning of class WILL NOT BE ADMITTED INTO CLASS.

  • Let advanced students stand in front. Whether it's your first time to the studio / class, or new to fitness classes, avoid the front of the room, unless you know the combinations or forms; even if you arrived first. 

  • Demonstrate good spatial awareness. Maintain physical distancing of six feet minimum at all times, when possible.

  • Try your best. If you make the mistake of taking a dance class that’s above your skill level, never walk out of a class or sit down in frustration—hang in there and try your best, no one will fault you for that. 

  • Be courteous and respectful. At the end of class, applaud and thank the instructor.

  • We ask everyone to help clean and sanitize your area after class. Gloves, disinfectant wipes, and hand sanitizers are provided and stationed around the studio.

STUDIO POLICY

  • No heels in Studio 2. Appropriate ballroom heels only. All heels must use heel protectors. If you don't have your own heel protectors, they can be purchased at the front.

  • No food or drinks (except water) allowed inside the studio. For the safety of our students, no glassware inside the studio. You must bring your own water bottle.

  • We keep found items for 2-3 weeks before donating them to a local charity. If you forgot something, please check with the studio hosts or contact us here, so we can reconnect you with your item(s). We are not responsible for lost items.

  • Due to guidelines to ensure safety of all staff and students, in-studio capacity is limited. All students must register in advance. No drop-ins will be accepted.

  • All students must sign the updated liability form.

  • If you are feeling sick or have recently been in contact or tested positive for COVID-19, please stay home.

  • Face mask must be worn at all times. Those that do not adhere to CDC and studio guidelines will not be allowed in. 

  • Maintain physical distancing of six feet minimum at all times, when possible.

  • No Ins-and-outs. To avoid the spread of COVID-19 and limit contact points, there will be no ins-and-outs during class. Doors will be closed when classes are in session and will remain closed during cleaning/sanitation period in-between classes. 

  • For our complete Studio Health & Safety Guidelines: Please click here

RESERVATION POLICY
 

Due to limited space, we highly encourage everyone to register early to secure your spot in class.. While we allow drop-ins for livestream classes, please note that there are no drop-ins for in-studio classes. All in-studio classes must be prepaid and registered in advanced to ensure contactless check-in. We can't guarantee you a spot for late reservations. Once the class is full, we can't open up additional spots. . If you are unable to attend class, please make sure to early cancel your reservation.


WAITLISTS

If a class is full, you can add yourself to the waitlist. Waitlist management is automated through MindBody, so please only add yourself to a waitlist if you are confident you can make the class. You may be taken off the waitlist and automatically added to a class up to 60 minutes prior to the start of class. You will then be notified by email or text, if you opt-in to receive updates on your MindBody account.  In the event that a registered student doesn't arrive on-time for the scheduled class, the spot will be released to waitlisted student. Due to limited capacity, once in-studio class is filled, we won't be able to open up more spots. All in-studio classes must be registered in advanced. To limit touch points, no drop-ins will be accepted.

LIABILITY WAIVER

Liability Waiver Form (COVID 19)

 

I acknowledge the contagious nature of the COVID-19 virus, and respect that the facility adheres to the CDC recommendations of practicing social distancing and wearing face coverings at all times.

I further acknowledge that RAE STUDIOS, RAE MODEL & TALENT AGENCY LLC. has put in place preventative measures to reduce the spread of the COVID-19 virus, to the best of their abilities.

I further acknowledge that no guarantee exists regarding whether or not I may contract COVID-19. I understand that the risk of becoming exposed to and/or infected by the COVID-19 virus may result from the actions, omissions, or negligence of myself and others, including, but not limited to, staff and other clients.

I acknowledge that I increase my risk of exposure to COVID-19 by participating in services rendered. I acknowledge that I must comply with all set procedures to reduce the spread while in attendance.

I attest that:

* I am not experiencing any symptom of illness such as cough, shortness of breath, difficulty breathing, fever, chills, muscle pain, headache, sore throat, or new loss of taste or smell.

* I have not traveled internationally within the last 14 days.

* I have not traveled to a highly impacted area within the United States in the last 14 days.

* I do not believe I have been exposed to someone with a suspected and/or confirmed case of COVID-19.

* I have not been diagnosed with Coronavirus/Covid-19 by state or local public health authorities.

* I am following all CDC recommended guidelines as much as possible, including limiting any purposeful exposure to COVID-19.

I hereby release and agree to hold RAE STUDIOS, RAE MODEL & TALENT AGENCY LLC. harmless from any causes of action, claims, demands, damages, costs, expenses and compensation for damage to myself that may be caused by any act, or failure to act, or that may otherwise arise in any way with any services received. I understand that this release discharges the aforementioned from any liability with respect to bodily injury, illness, death, medical treatment, or property damage that may arise from, or in connection to, any services received. This liability waiver and release extends to all owners, partners, and employees.  

 

 

IN ADDITION TO COVID-19 GUIDELINES - PLEASE SEE OUR PER NORMAL WAIVER:

Please be aware that when registering for Dance and Fitness classes, you will be waiving and releasing all claims of injuries you might sustain from participating in these classes taught at Rae Studios or lost belongings. This agreement is by and between Rae Studio’s – Rae Model & Talent Agency, LLC facility, its owners, instructors and the individual whose name is registered for this class. 

By registering and attending any Rae Studios class (VIRTUALLY OR IN-PERSON), you agree to the following:

I have registered for classes at Rae Studios and am the one participating in the dance and fitness classes. I am aware that I am responsible for the safekeeping of the belongings I bring to the studio, whether they are lost, stolen or left behind at the studio. If I leave something behind, I am aware that the studio is not liable for maintaining or retaining the item.

I acknowledge that my enrollment and subsequent participation is purely voluntary and in no way mandated by the instructor or staff.

I understand that it is my responsibility to consult with a physician prior to and regarding my participation in dance and fitness classes. I present and warrant that I am fit and I have no medical condition that would prevent my full participation in the dance and fitness classes.

I understand and approve the use of virtual recording or in-studio recording and photos  may be used for promotional purposes in print or online and used solely for Rae Studios.

In consideration of being permitted to participate in dance and fitness classes, I agree to assume full responsibility for any risks, injuries or damages, known or unknown, which I may incur as a result of participating in the classes. These conditions may include, but are not limited to, heart attacks, muscle strains, muscle pulls, muscle tears, broken bones, shin splints, heat prostration, injuries to knees, injuries to back, injuries to foot, or any other illness or soreness that may incur, including death.

Signature X ________________________________ Date X _______________ 

CANCELLATION POLICY
 

If you have pre-paid for a class, please log-onto your MindBody account on your desktop or via the app to cancel your reservation.
 

All online classes are non-refundable.

 

Cancellation of livestream classes must be made at least 1 hour before the livestreamed class. Cancellation of in-studio classes must be made at least 8 hours before the scheduled class. Anyone that canceled past the cut-off window will be considered as a Late Cancel, which deducts the session from your missed visit. No show WILL NOT be automatically canceled, and the missed class will be forfeited. If you are unable to attend class, you can "Early Cancel" on our site, via the MindBody app, or you can call/email the studio to retain your class credit for later use. You can Early Cancel up to 1 hour prior to livestream classes and 8 hours prior to in-studio classes, without any penalty.

Reservations cancelled less than 1 hour prior to the start of livestream classes and less than 8 hours prior to the start of in-studio classes for Unlimited Passes will be charged $5 per class for late cancellations and $10 for no-shows. This applies to 7 Day All-Access Unlimited Pass and Monthly Unlimited Membership.

Perks include in-home household guest add ons for $5 for Livestream classes ONLY. If you have a household guest attending the livestream class with you, please contact raestudiossf@gmail.com prior to class with the guest's MindBody email and they will charge your card on file $5 for the guest.

Due to limited capacity, cancellations for in-studio classes must be made 8 hours prior to class starting to be considered an early cancellation. 
Please be considerate of your instructors.

**Any students reserving through ClassPass, FitReserve, or any other third party must adhere to their respective cancellation / no-show policies. WE ARE NOT ABLE TO MAKE ANY EXCEPTIONS. 

 

ClassPass users will see a credit back into the account within 1-3 business days.

Rae Studios reserve the rights to cancel class due to low reservations or unforeseen circumstances. At the event of class cancellation, clients will receive an email or text message notification within up to 60 minutes prior to scheduled class time, if client opted-in.  Purchased pass will be credited back into your account. For those that signed up through ClassPass or any other 3rd party accounts, the pass will be credited back to those respected accounts. For Monthly Unlimited cancellation, please email kevin@raeagency.com 

LATE POLICY

To be respectful to other students, the instructor, and to prevent injuries, any client who arrives more than 10 minutes past the beginning of class WILL NOT BE ADMITTED INTO CLASS. This is a STRICT policy. In event that you arrive past the cut-off time, the class pass will be forfeited. Late arrival policy does not apply to online classes.

 

No credits or refunds will be given. 

REFUND POLICY
 

All sales are final. All class packages, individual group classes, memberships, workshops, and promotional deals are non-refundable. Class cards are non-transferable.

 

Group class packages expire within a 1-3 month period of your initial purchase, depending on the class package. All class cards are non-transferrable. If you purchased a series, workshop, or special promotional deal, please refer to the deal terms & conditions the expiration date. Unused classes by expiration date will be forfeited. All sales final.

 

Cancellation of livestream classes must be made at least 1 hour before the livestreamed class. Cancellation of in-studio classes must be made at least 8 hours before the scheduled class. Anyone that canceled past the cut-off window will be considered as a Late Cancel, which deducts the session from your missed visit. No show WILL NOT be automatically canceled, and the missed class will be forfeited. If you are unable to attend class, you can "Early Cancel" on our site, via the MindBody app, or you can call/email the studio to retain your class credit for later use. You can Early Cancel up to 1 hour prior to livestream classes and 8 hours prior to in-studio classes, without any penalty.

Reservations cancelled less than 1 hour prior to the start of livestream classes and less than 8 hours prior to the start of in-studio classes for Unlimited Passes will be charged $5 per class for late cancellations and $10 for no-shows. This applies to 7 Day All-Access Unlimited Pass and Monthly Unlimited Membership.

Perks include in-home household guest add ons for $5 for Livestream classes ONLY. If you have a household guest attending the livestream class with you, please contact raestudiossf@gmail.com prior to class with the guest's MindBody email and they will charge your card on file $5 for the guest.

Due to limited capacity, class cancellations must be made 8 hours prior to class starting to be considered an early cancellation. 
Please be considerate of your instructors.

**Any students reserving through ClassPass, FitReserve, or any other third party must adhere to their respective cancellation / no-show policies. WE ARE NOT ABLE TO MAKE ANY EXCEPTIONS. 

 

ClassPass users will see a credit back into the account within 1-3 business days.

MONTHLY UNLIMITED CONTRACT AGREEMENT
 

Monthly Unlimited Membership must pay with credit card for recurring payments, and is non-refundable and non-transferable. Membership fee will be automatically withdrawn each month after the purchase date. There is no annual commitment. You may cancel anytime after the initial months with a 15 day notice. If membership is canceled during an active session, membership will terminate 30 days from the most recent renewal. No refunds will be given for unused membership or any previous monthly charges. If you plan to miss an extended period of time, you may freeze your membership for up to six months. When you are ready to come back to class, email us and we'll activate your membership. Class reservations cancelled less than 1 hour prior to the start of livestream classes and less than 8 hours prior to the start of in-studio classes for Unlimited Passes will be charged $5 per class for late cancellations and $10 for no-shows. This applies to 7 Day All-Access Unlimited Pass and Monthly Unlimited Membership.

 

To cancel or freeze your membership, please email us at raestudiossf@gmail.com | kevin@raeagency.com

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