Refund Policy & COVID-19 Updates

Updated: Mar 25


Dear Rae Studios, Staff, Instructors, and Community,


Effective Monday, March 16th, 2020, our studio is transitioning from group classes at Rae Studios to online platforms for students to enjoy. With these new classes & class set ups, we will be enacting the following protocols for all students:


MONTHLY UNLIMITED CONTRACTS: Will be frozen effective 3/16/2020, and will not be activated again until group classes are back in session. This means that the autopayment will not be taken from your account until further notice. Full terminations will only be granted upon request. To request a full termination, please email lourdes@raeagency.com


CLASS PACKAGES: Expirations on all class packages will be automatically extended to 12/31/2020. These packages will be active when classes return.


REFUNDS: In special cases, we will be offering refunds upon request. To request a refund, please email lourdes@raeagency.com. If you know that you are unable to make classes and would like to donate your class packages, please email lourdes@raeagency.com and we can allow your package to be donated to Rae Studios.


All this being said, we are developing online streaming for future group classes for the next few weeks! Keep an eye out on MindBody for class updates and reservations!


Thank you students, teachers and staff. Please email any concerns here: lourdes@raeagency.com (415) 484-3451. We will get back to you as soon as we can.


Stay safe & connected,

#RaeCrew






*Feel free to let us know how you are feeling. Comments are welcomed, please share this to your communities.


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